Questions? Call us at (818) 886-3435 | Fax: (818) 886-3436
Free shipping on orders over $100
Your reliable source for Tape cartridges, Tape drives and Tape drive repair service since 1995. 100% satisfaction Guaranteed. Please contact us at for all your drive repair needs.

Our contact information

By email:

By standard mail:
New Image International.
20652 Tuba Street
Chatsworth, CA, 91311

By phone:
(818) 886-3435 (between 9:00 a.m. and 5:30 p.m. Pacific Time)Mon - Fri


Orders receive by 3:00 pm pacific time shipped the same day (Mon -Fri).

Over night shipping is available, Please call (818) 886-3435 for information and to arrange. We also do blind drop ship direct to your end user.


You may return Unopened products for exchange or refund within 15 days of invoice date. All unopened returns will be subject to 15% restocking fee.

All products are covered by manufacturer's warranty against defects. If a product is proven defective within 30 days from the date of your invoice, we can assist with repairing or exchanging that product, according to terms of the manufacturer's warranty To return merchandise, please call customer service at r (818)886-3435 for a Return Merchandise Authorization (RMA) number. Once you have been issued an RMA number, you must ship the product so that it reaches us within 10 days. After 10 business days, a refund will not be given. All RMA numbers must appear on the shipping labels. All items must be returned with original packaging, including all warranty cards, manuals, cables, accessories, components, etc. Incomplete returns will result in a delay of your refund and possibly a refusal of your return. Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments.

Sales Tax We charge 9.5% California sales tax ONLY on orders shipped to California address. Other states sales tax will be calculated at check out.

Pricing Prices are subject to change without prior notice.
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